Services, not a by-product of equipment.
Division III is HEXATECH's services division. It does not supply equipment. It supplies the human capability, methodology, project management, and technical expertise that determine whether equipment programmes and institutional-reform programmes achieve their intended outcomes.
Customers are principally international donors, multilateral institutions, prime implementers, and allied governments engaged in institution-building, security-sector reform, civil-protection modernisation, and public-safety capacity development.
The Advisory and Capacity Building Division delivers training, programme management, procurement and logistics support, and monitoring and evaluation services to the international programmes that invest in the institutional capability of Kosovo, Albania, and the Western Balkans — combining local knowledge, technical specialism, and international delivery discipline.
Service lines.
Four service lines, each with its own methodology, deliverable types, and typical engagement structure. Lines are complementary — a single programme engagement commonly draws on two or three of them.
Training & capacity building
Curriculum design, classroom and blended delivery, train-the-trainer programmes, institutional training-function development, accredited training partnerships. ADDIE / SAM methodology; Kirkpatrick-level evaluation.
Programme management & technical assistance
Programme-management support to donor-funded and government-funded programmes, technical assistance to institutional reform, sector specialism in public-safety and security-sector governance. ISO 21502 discipline; theory-of-change and results-based management.
Procurement & logistics support
Procurement advisory, tender-management support, contract management, in-country logistics, third-party verification — within the procurement regime applicable to each engagement (EU PRAG, IFI rules, national law).
Monitoring, evaluation & research
Monitoring-system design, mid-term and final evaluations applying OECD DAC criteria, impact assessment, applied research and feasibility studies, learning synthesis across portfolios.
The Division does not act as procurement advisor on tenders in which HEXATECH (through Division I or II) is, could be, or could reasonably be expected to be a bidder. This is a hard rule, enforced at engagement acceptance by the Compliance Officer.
Methodology commitments.
- ISO 21502:2020 — Project, programme and portfolio management guidance, for programme-management and project-delivery assignments.
- OECD DAC Evaluation Criteria (2019) — relevance, coherence, effectiveness, efficiency, impact, sustainability — for evaluation assignments.
- OECD DAC Evaluation Quality Standards — for all evaluation deliverables.
- Structured instructional-design methodology — ADDIE or SAM — for training curriculum, with Kirkpatrick levels 1–4 for impact assessment.
- Donor-specific methodology — EU Results-Oriented Monitoring, World Bank Independent Evaluation Group methodology, UNEG Norms and Standards — applied as the engagement requires.
Cooperation framework — local partner to international primes.
The Division does not seek to replicate the international bench of established global implementers. It offers what those implementers lack and need — disciplined local delivery, institutional relationships, Albanian-language capability, and sectoral specialism.
Typical engagement structure positions HEXATECH as:
- Sub-contractor or consortium member to an international prime implementer on the in-country delivery component of a donor programme
- Local partner to a multinational consultancy bidding on a donor tender
- Named partner on a framework agreement held by a prime, activated by call-off
- Prime implementer on smaller engagements or on programme strands within donor rules-of-origin
Tier conventions apply to Division III partnerships consistent with the corporate programme: Authorised Partner (written teaming agreement), Cooperation Partner (documented MoU or project agreement), and Represented Partner (default, project-specific).
Donor and programme landscape.
European Union
IPA III (EUR 14.162bn, 2021-2027); Reform and Growth Facility (EUR 882M Kosovo allocation); WBIF; UCPM; IPA CARE; NDICI-Global Europe. Engagement via EU Funding and Tenders Portal / PIC.
IFIs
World Bank (QCBS / QBS / FBS / LCS / CQS); EBRD (eConsultant); EIB Global; KfW; CEB. Consultant-database registrations maintained or in progress.
UN system & OSCE
UNDP Kosovo, UNOPS, UN Women, UNICEF, IOM via UN Global Marketplace (UNGM). OSCE Mission in Kosovo on rule of law, community safety, democratic development.
Bilateral cooperation
Germany (GIZ, KfW); Switzerland (SDC); Sweden (Sida); Italy (AICS); Austria (ADA); Türkiye (TIKA); Norway (Norad); France (AFD / Expertise France); Japan (JICA); UK (FCDO).
US Government (post-2025 restructure)
Department of State foreign assistance programming; INL; DOJ / ICITAP; Department of Defense security cooperation. Engagement monitored as programming architecture stabilises post-USAID dissolution.
Prime contractors
Sub-contracting relationships with established US security-cooperation implementers, European consultancies, German TA firms, UN-framework contractors, and regional consultancies.
Independence of judgement.
On advisory and evaluation assignments, the Division commits in writing to: independence of evidence, analysis, and judgement from the engaging party; transparent methodology; access to primary data to the extent the engagement scope permits; and disclosure of any limitation affecting the integrity of the work. Where the engaging party does not accept these commitments, the Division declines the engagement.
Division III serves the contracting counterparty under the terms of the contract, delivers with excellence to the beneficiary institution, and protects the independence of its analysis, advice, and findings from the commercial interest of any party. No commercial success justifies compromising the integrity of the work.